Viacheslav (Slava) Barinov
Now in Cyprus
Project Overview
I volunteered and redesigned ATM scenarios for button and touch interfaces, connecting its team with our in-house product design one for future cooperation.
Challenge
Business point: Streamline and integrate ATM product with other bank products to increase the consistency of experience throughout the products. Rise the NPS score and increase overall user loyalty.
User point: I want to complete ATM scenarios as fast and reliable as possible, but the experience feels outdated and laggy.
Problems
☹︎ 1
ATM team had no integration with the in-house Product Design team at all.
☹︎ 2
The interface didn’t change for over 5 years. Other banks had already polished their ATM UX, while AlfaBank’s ATM UX felt outdated.
☹︎ 3
Absence of UX testing on new ATM scenarios.
☹︎ 4
Inconsistency with the existing design system and guidelines
Solution
I volunteered, contacted and discussed the potential cooperation.
During the discussion I found out that the team were planning to release a new type of ATMs with a touch screen on the market, so I was right on time.
And in a team of 2 motivated designers, we built the foundation for the user scenarios of a touch screen ATM, while updating the designs of the current ATM scenarios in a process, improving them every way we could, including rewriting all the texts on 250+ screens with our in-house UX writer.
Solution
While designing for an ATM, it was crucial to test the interfaces on real life machines, as their display color gammut, brightness and the conditions they're placed define the output. So we managed to get a real ATM in office for testing purposes.
1.Entering your Pin Code
2.Main screen
3.Entering the amount screen
4.Getting the card
Result
And most importantly, the ATM product became supervised by our in-house product design team.
I left the company weeks before the complete rollout of a new interface on 2000+ ATMs.
